Schedule

Monday, January 23

8:00am-5:00pm

Exhibitor Connections Workshops

(additional fee may be required, see conference registration page for details)

8:00am-5:45pm

Select Registry Annual Meeting

(additional fee required for SR Events, see conference registration page for details)

7:00pm – 9:00pm

Select Registry Cocktail Reception and Dinner at the Capital Hotel

(additional fee required for SR Events, see conference registration page for details)

Conference Events

5:30pm-6:00pm

First-Timers Welcome Gathering

Peabody Salon Rooms B&C

6:00pm-7:30pm

Conference Kick-Off Cocktail Party

Peabody Salon Rooms B&C

This year will feature the jazz stylings of Arkansas duo “Wine and Roses.”

Sponsored by RezStream

Tuesday, January 24

7:00am -7:00pm

Innkeeping Show Registration Desk Open

State House (SH) Convention Center Rotunda (Osage Room)

Register for the Innkeeping Show, pick up materials, get answers to your questions, and get help with your needs.   Innkeeping Show staff is ready to make your Innkeeping Show experience the best it can be.

7:00am-9:00am

Continental Breakfast (Peabody Hotel Guests Only)

State House Convention Center Rotunda

7:30am – 8:30am

Aspiring Innkeepers Breakfast Meeting with the Pros

SH Caraway Room 1

Sponsored by The B&B Team

8:30am-10:30am

Welcome & Opening Keynote

SH Ballroom

Welcome to the Innkeeping Show 2012
Opening Keynote: The Magic of S.I.L.K.TM Holly Steil, Speaker, Trainer, Author (Thank You Very Much, Inc.)Back by popular demand, Holly Steil will delight attendees with two sessions this year.  Her program, The Magic of S.I.L.K.TM is the culmination of many years of philosophical inquiry and experience regarding customer service.  Holly will teach us how to infuse S.I.L.K.TM threads together in work and life to create exceptional experiences.  In the past year alone, Holly has offered this workshop in 12 countries around the world and consistently receives rave reviews. Sponsored by LivingSocial

10:45am- 12:00pm

Super Sessions

The Magic of S.I.L.K.
Holly Steil, Thank You Very Much, Inc.

SH Caraway 1 & 2

Please join us for Holly’s book signing event at the PAII Booth in the trade show immediately following this session!

B&B (Branding & Booking)

P. Allen Smith

SH Fulton Room

Please join us for Allen’s book signing event in the trade show bookstore immediately following this session!

Sponsored by the Arkansas Department of Parks and Tourism

12:15pm

2012 Innkeeping Trade Show Grand Opening

Governors Hall, State House Convention Center

Don’t miss the hoopla at the Grand Opening of the largest Trade Show for innkeepers filled with vendors that cater to your needs!

12: 15pm-6:00pm

Trade Show Open

PAII, Select Registry, and BBAA Booths and Email Center in Trade Show. Visit with staff in their respective lounges.

12:30pm-2:00pm

Complimentary Lunch inside the Trade Show

Sponsored by Markel Insurance

2:00pm-3:00pm

Complimentary Dessert inside Trade Show

3:00pm-4:10pm

Workshops

Providing A Warm Welcome for Guests with Physical Disabilities

SH Ballroom A

Moderator: Ellen Cheneaux, Birchwood Inn (MA)

Panelists: Gwen Eyer, Blessings On State (IL), SeRonna Rodgers, Disability Rights of Arkansas, Legal Counsel-Disability Rights of Arkansas

Innkeepers and Innkeeping

SH Caraway Room 3

David Caples, Lodging Resources

Google Places: Search, Smartphones & More

SH Izard Room

Lisa Kolb, Acorn Internet Services

Google Analytics – Beyond the Basics

SH Fulton Room

Scott Thomas, Brewster House (ME)

Creative Ideas for Plating and Garnishing

SH Kitchen (located down the corridor next to SH Ballrooms)

Karla Nardi, National Park Community College

Survey Says…

SH Pope Room

Janice Hurley, BedandBreakfast.com

Living Social Exhibitor Tutorial

SH Miller Room

These sessions are paid for by the company making the presentation. Attendees who are interested in their product or service are invited to attend and can expect an informative session that may include sales information.

Bed Bugs Can Threaten Your Income

SH Caraway Rooms 1&2

Ron Blake, Global Interiors

4:20pm-5:30pm

Workshops

Navigating the Pot Holes of Insurance

SH Pope Room

Mike McFarlin, McFarlin Insurance

Google+, Facebook or Both?

SH Caraway Room 1

Bill Mitchell, RezStream

Are Chianti and Fontina a Good Match? Bordeaux with the Usual Gorgonzola?

SH Ballroom B (additional cost)

Deb Mosimann, Swiss Woods Bed and Breakfast (PA) and Jonathan Looney, O’Looneys Wine and Liquor of Little Rock, AR

Barley, Wort and Hops: A Beer Tasting Experience

SH Ballroom C (additional cost)

Dena Woerner, Grow Socially

Can You $pell “Valuable?” 5 Steps to “Yes!”

SH Caraway Room 2

Peter Sherman & Rick Wolf, The B&B Team

The Build vs. Buy  Decision

SH Caraway 3

Carol Edmondson, Innkeeping Specialists

Disasters Happen, What Can You Do? Survival Panel

SH Ballroom A

Moderator: TBA

Panelists: Jim Barnett, CIC Roy N. Borden Agency, Inc., Linda McClellan, Mountain Memories B&B (AR), Karl Sabo, Deerfield Inn (MA)

Measuring the Success of Online Marketing

SH Fulton Room

Scott Thomas, Brewster House (ME)

TripAdvisor Exhibitor Tutorial

SH Miller Room

These sessions are paid for by the company making the presentation. Attendees who are interested in their product or service are invited to attend and can expect an informative session that may include sales information.

5:30 pm-7:00 pm

Reception in the Trade Show

Governors Hall, State House Convention Center

Where would our industry be without so many terrific vendor members who support our segment of the hospitality industry?  Say hello while you sample tasty treats. (Appetizers, cash bar)

Sponsored by the Bed and Breakfast Association of Arkansas

7:30pm+

Little Rock Dine Around on your Own.

Sign up ahead of time  (by noon on Tuesday) by topics meant to inspire dining conversations or to help you find and dine with those in similar regions.  You can also sign up for “Aspiring or Retiring – A table where the young and seasoned can meet to share enthusiasm and sage experience.

Wednesday, January 25

7:00am-6:00pm

Innkeeping Show Registration Desk Open

State House Convention Center Rotunda (Osage Room)

6:45am-8:30am

B&B Key Leaders Meeting and Breakfast (additional fee, includes full breakfast)

SH Ballroom B

Facilitator: Jay Karen, PAII, SC

7:00am-9:00pm

Continental Breakfast (Peabody Hotel Guests Only)

State House Convention Center Rotunda

8:30 am- 9:40 am

Workshops

Acquisition

SH Caraway Room 3

Scott Bushnell, The B&B Team

The Truth About Credit Card Processing

SH Pope Room

Cheryl Heldt, International Payment Solutions

Accidents Happen, But They Don’t Have to Happen at Your Inn.

SH Fulton Room

Michael Swain, Markel Insurance

Surviving the Off Season

SH Ballroom A

Moderator: Michele Brown, Swift House Inn (VT)

Panelists: Ray Rosset, Lookout Point Lake Side Inn (AR), Peter Sharp, Fairview Inn (MS), Ian MacPhee, Abbeymoore Manor B&B (BC)

From Kitchen to Column

SH Ballroom C

Barbara Lang, The Etiquette Factor & RTR Ideas

Eyes Wide Open

SH Caraway Room 1&2

Heide Bredfelt, Inn Consulting Partners

Just Because it’s on the Web… Doesn’t Mean it’s Legal

SH Izard Room

Jeff Logan, Avelient, Inc and Denise Mroz, Woodcock & Wasburn Intellectual Property Law

9:45 am-6:00pm

Trade Show Open

SH Governors Hall

9:50am-11:00am

Workshops

Inn Property Valuation

SH Caraway Room 3

Peter Scherman & Rick Wolf, The B&B Team

How to Tap the International Labor Pool

SH Miller Room

Moderator: Amy Smith, Saratoga Arms (NY)

Panelists: Kathleen Smith, Saratoga Arms (NY), Michele Brown, Swift House Inn (VT), Nancy Moncrief, Candlelight Inn (NJ)

Embrace Social Media! Not Convinced? Come Learn More

SH Izard Room

Brandon Dennis, buuteeq

Using Myers-Briggs In The Inn Workplace

SH Ballroom C

J.J. Whitney, Miller Center for Vocation, Ethics and Calling at Hendrix College

Hosting Weddings

SH Ballroom A

Moderator: Cathy Leitch, Inn on Lake Granbury (TX)

Panelists: Kristie Rosset, Lookout Point Lakeside Inn (AR), Paul Cowell, Whitestone Inn (TN), Dee Fegan, Pheasant Field B&B (PA)

Ready to Sell, Now What?

SH Caraway Room 2

Bill Oates, Inn Consulting Partners

11:10am – 12:15pm

Workshops

Video Making Basics for Innkeepers

SH Izard Room

Lisa Kolb, Acorn Internet Services

Creating A Winning Purchase Agreement

SH Caraway Room 3

Tom Edmondson, Innkeeping Specialists

Your Website Is Not Enough

SH Fulton Room

Adam Brownstein, buuteeq

The Experience of Setting the Stage and Creating the Atmosphere

SH Ballroom C

Barbara Lang, The Etiquette Factor & RTR Ideas

Mindfulness Workshop

SH Ballroom A

Dr. Mary Horne, Central Arkansas Veteran’s Healthcare System

Cutting Edge Rooms

SH Pope Room

Carol Edmondson, Innkeeping Specialists

Think You Know Marketing?

SH Caraway Room 1&2

Bill Mitchell, RezStream

Power Your Way to Profits with an Inn Tune-up

SH Miller Room

Peter Scherman & Rick Wolf, The B&B Team

12:15pm – 2:45pm

Visit Vendors in the Trade Show

12:15pm -1:45pm

Complimentary Lunch Inside the Trade Show

Sponsored by Markel Insurance

1:45pm-2:45pm

Complimentary Dessert Inside the Trade Show

2:45pm-3:45pm

Workshops

Kitchen Management – How to be More Efficient

SH Ballroom C

Moderator: Herb Boven, Castle in the Country (MI)

Panelists: AnneMarie DeFreest, The Round Barn (VT), Cathy Leitch, Inn at Lake Granbury (TX), Alan Duxbury, The Carlisle House (PA)

Social Buying: Just Plain Crazy, or Worthy Craze?

SH Ballroom A

Moderator: Scott Thomas, Brewster House B&B (ME)

Panelists: Carol Davis, BlissWood B&B (TX), Shirley Price, Foxtrot Resorts (TN), Tony Barthel, Featherbed Railroad (CA)

Elements of Hospitality Marketing

SH Caraway Room 3

Rick Wolf, The B&B Team

How Do I Measure Up? Evaluating Your Marketing – Part II

SH Caraway Room 1&2

Scott Crumpton, Whitestone Marketing

Gluten Free

SH Kitchen (down corridor next to the SH Ballrooms)

Peter Reinhardt, Pizza Quest and Johnson and Wales University

How do you Engage the Newest Generation of Travelers?

SH Pope Room

Moderator: Amy Brady, Forty Putney Road (VT)

Panelists: Sarah Dolk, Adobe Nido B&B (NM), David Pfau, Shiloh Morning Inn (OK), Jennifer Cole,  Southern Living Magazine

Are You REALLY “A Better Way to Stay?”

SH Fulton Room

Jay Karen, PAII (SC) and Tim Brady, Brand Pandemic (VT)

Over 2 Decades as an Innkeeper! How do you do it?

SH Miller Room

Moderator: Danielle Hanscom, Brampton B&B Inn (MD)

Panelists: Brad Schwartz, Inn at Buck Hollow Farm (VT), Ellen Grinsfelder, Inn and Spa at Cedar Falls (OH), Deb Mosimann, Swiss Woods B&B (PA)

Proven Path to Grow Profit & Reduce Stress

SH Izard Room

Doug Collins, Collins Consulting

3:45pm-4:45pm

Complimentary Afternoon Break in the Trade Show

4:45pm-6:00pm

Super Sessions

How Does She Do It?

SH Ballroom C

Monique Greenwood, Akwaaba Bed and Breakfast Inns (NY) and Jo Ann Bell, PAII Co-Founder

Importance of Hospitality Worldwide

SH Fulton Room

Jo Luck, US Agency for International Deployments Board for International Food & Agriculture Dept.

6:30pm-9:30pm

Night Out at the Clinton Center

Hop on a bus in front of the State House Convention Center at 6:30 pm for the short ride to the William J. Clinton Presidental Center located on the banks of the Arkansas River at 1200 President Clinton Ave., just east of the Peabody Hotel and State House Convention Center.  Opened in 2004, the Center is home to the William J. Clinton Presidential Library and Museum, the University of Arkansas Clinton School of Public Service, and the Little Rock offices of the Clinton Foundation.

The Center also plays an active role in the Little Rock community, hosting a number of events, lectures, and conferences throughout the year. The Center was instrumental in bringing more than $2.5 billion in economic development to the area, including renovations of the nearby historic River Market district. After you arrive at the Clinton Center we’ll be gathering in the Great Hall for a taste of down home Arkansas cuisine and cocktails (cash bar).   We recommend bringing a jacket along.  Dance to the smooth sounds of Lagniappe (French for a little something extra) a 4 piece band that melds the timeless classics of Soul, R&B and Jazz selections or wander on a specially arranged self-guided tour of the museum.

The buses will be running between the hotel and the visitor’s center, with the last bus leaving for the hotel at 9:30 pm .

Sponsored by PAII, BedandBreakfast.com, RezOvation and the  Little Rock Convention and Visitors Bureau

Thursday, January 26

7:00am-5:15pm

Innkeeping Show Registration Desk Open

State House (SH) Convention Center Rotunda (Osage Room)

7:00am-9:00pm

Continental Breakfast (Peabody Hotel Guests Only)

State House Convention Center Rotunda

8:00am-9:15am

General Session: IGNITE INNKEEPING! **NEW**

SH Ballroom

No “state of the industry” panel discussion this year and as far as we know Jay won’t be shaving his beard. Instead you will get to witness and absorb the passion and energy as 10 brave adventurers in innkeeping have their 5 minutes of fame encouraging, entertaining and impassioning you! Using 20 slides timed precisely  to auto advance every 15 seconds these folks will share their passion on a variety of topics specifically designed to get your creative and professional juices flowing.

9:30am-12:30pm

Trade Show Open – Your Last Chance to Visit with Your Vendors

Last chance to make purchases or bid on fabulous items before the $1,000 drawing and Silent Auction winners are announced at the Awards Lunch. Remember, you get an entry for the drawing for each $250 you spend with an exhibitor.

9:30am-11:00am

Beverage Break in the  Trade Show

9:30am-12:30pm

PAII Bookstore, PAII Booth and Email Center in the Trade Show

12:30 pm-2:00 pm

Innkeeping Show Awards Lunch (everyone invited)

Peabody Ballrooms

Presentation of the Hardy-Bell Award, the Champion Award and the Award of MeritSit down, relax, learn about where we are heading in 2012 and enjoy lunch with all the Innkeeping Showattendees and exhibitors.  Don’t forget this is where we present awards and announce the Silent Auction winners. This is the event where we announce the Silent Auction which includes spectacular prizes for many lucky attendees through the incredible support and generosity of the Innkeeping Show exhibitors.  You must be present to win.

2:15 pm-5:15 pm

Diving Deep Workshops

Get the Hell out of Lodge!

SH Ballroom B

Tim Brady, Brand Pandemic and Forty Putney Road B&B, VT

Beyond the Nightly Cocktail: Healthy Help is Here

SH Ballroom C

Donna McSpadden, Pulaski Technical College, Little Rock, AR

From Ordinary to Extraordinary

SH Kitchen (down the corridor next to the SH Ballrooms)

The 8 Broads

5:30pm

Farewell Networking Cocktail Party

Peabody Hotel Lobby Bar

Cash Bar