Welcome to the official site for the Innkeeping Conference & Trade Show hosted by the Professional Association of Innkeepers International.

This is the must attend show for all veteran and aspiring innkeepers as well as those offering products for inns and B&Bs.

Register Today!

PAII is proud to announce Dennis Snow as the Opening Keynote

DENNIS SNOW, customer service expert and author of Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Creating World Class Service: When dealing with difficult or unreasonable guests.

World-Class Service is not simply a matter of smiling employees who say "please" and "thank you." Everything your customer sees, hears or touches impacts their experience. "Everything speaks." Dennis will highlight how delivering world-class service requires careful orchestration of the entire customer experience with a focus on dealing with difficult guests or unreasonable requests. This inspiring general session with take you on a journey of discovering the key points of contact that make or break the customer experience, will show you how to elevate a customer experience from the ordinary to the extraordinary, and the customer service processes that make service excellence "business as usual" all the while offering strategies for keeping your cool and not taking to heart what can at times feel like a personal affront. Dennis began his career as a frontline attractions operator for Disney 30 years ago and has first hand knowledge about dealing with difficult guests and used that knowledge to eventually manage various operating areas throughout the famous theme park, learning and applying the same basic skills as an operator to run a world-class, service-driven organization. Dennis will provide practical solutions and insight that relate directly to you as B&B owners; knowledge you can immediately put to use.

SECOND ANNUAL!!! The Great Innkeeper Idea Fair

• Get the BEST ideas for your inn
• Participate to WIN big prizes!

What is your VERY BEST innkeeping idea? Submit it and you might be one of the innkeepers who present their very best idea on stage in Atlanta in a fun, fast-paced atmosphere. The audience will vote on the ideas presented at the conference and fabulous prizes will be awarded to the top three winners.

Submit your best innkeeping idea today!

CALLING ALL ASPIRING, NOVICE & VETERAN INNKEEPERS

Now is the time. Yes, now is the time to make a promise to yourself and your business - that you will be more successful and happier next year. You are probably receiving this at a time when the inn is full, unreasonable requests are being made of you ("I prefer only freshly, hand-squeezed orange juice, thank you very much") and you're ready to pull your hair out. Nevertheless, I'm asking you to make a New Year's Resolution in the middle of the summer. That resolution needs to be that you will break away from your inn - for just a few days - and come to the new and improved "Innkeeping Conference & Trade Show" next spring. The dates are March 30 - April 2 and the location will be the Hyatt Regency in downtown Atlanta, one of the easiest cities to reach on the continent.

In my humble, but obviously biased, opinion, it's the best money you can spend on your business and yourself. Seldom can we find an innkeeper or aspiring innkeeper who didn't think it was worth the time and expense. The event will be fun, exciting and chock full of networking and education for innkeepers at all levels of experience.

Register today-it will only take a few minutes. Do it while there's a little cash in the kitty and while you are feeding off the energy of the frenetic activity going on in your inn. You deserve it!

Best wishes,

Jay Karen
President & CEO